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How to Install and Activate an eSIM

Learn a safe setup process based on your exact device and selected package instructions.

Start the eSIM setup guide Check device compatibility

Keep the QR code, installation link and manual details private. They may allow another device to install the profile.

Before installation

Complete these checks before scanning the QR code or opening the installation link.

Install the eSIM

Menu names vary by operating-system version, manufacturer and market. Follow the instructions supplied with the selected package.

  1. Open the purchased package instructions before scanning anything.
  2. Confirm device compatibility, coverage and activation timing.
  3. Add the eSIM with the supplied QR code, link or manual details.
  4. Give the new mobile line a clear label.
  5. Select it for mobile data when the package should be used.
  6. Activate or connect only as directed by the package instructions.

Activate and connect

Installation, activation and the start of plan validity are separate events and depend on the selected package.

Troubleshoot mobile data

Work through these checks in order and keep the installed eSIM profile in place.

  1. Confirm that the package covers the current destination.
  2. Confirm that the correct eSIM line is enabled.
  3. Select the eSIM as the mobile-data line.
  4. Enable data roaming only when the package instructions require it and the correct data line is selected.
  5. Check any APN or manual configuration supplied with the package.
  6. Toggle airplane mode on and off.
  7. Restart the device.
  8. Try automatic or a package-supported manual network selection.
  9. Confirm that data allowance and validity remain.
  10. Contact support with the package name and non-sensitive diagnostics.

Do not delete the eSIM as an initial troubleshooting step. A QR code or installation link may not be reusable.

Manage or top up the eSIM

The account dashboard may show package status and usage, but provider reporting and update timing can vary.

Calls, SMS, phone numbers and payment

Most travel eSIMs are data-only. Calls, SMS and a phone number are included only when explicitly listed for the exact package.

Buy an eSIM with crypto

Add account credit using supported cryptocurrencies such as Bitcoin, Ethereum, USDC, USDT and more, then use that credit to purchase your eSIM. Payment availability may vary by account and location.

eSIM frequently asked questions

What is an eSIM?

An eSIM is a digital SIM profile installed on a compatible device without inserting a physical SIM card. The selected package provides the installation method and usage terms.

Is my device compatible?

Your exact device model and market variant must support eSIM and be carrier-unlocked. Check the compatibility page and your device settings before purchase.

Should I install the eSIM before travelling?

Check the package instructions first. Installation may start validity for some packages, while others begin on activation or first supported-network use.

When should I install and activate it?

Follow the selected package’s instructions. Installation and activation are not always the same event, and validity may begin on installation, activation or first network connection.

What if the QR code does not work?

Do not repeatedly scan or share it. Check compatibility, internet access and the package manual details, then contact support before deleting any profile.

Why does the eSIM show no service?

Confirm coverage, line settings, data allowance, validity, APN and supported networks. Registration can take time and local network access is not guaranteed.

Should data roaming be enabled?

Enable it only when the selected package instructions require it and after confirming that the eSIM is the intended mobile-data line.

Can I use it alongside my physical SIM?

Many compatible devices support an eSIM and physical SIM together, but dual-SIM behavior and line settings depend on the exact device model.

Can it be transferred or reinstalled?

Transfer and reinstallation rules vary by package, and a QR code or installation link may be single-use. Do not delete an installed eSIM unless the package instructions or support confirm it can be reinstalled.

Can I top up the package?

Only packages explicitly marked as rechargeable support top-up. Otherwise, another package may be required.

Does the plan include a phone number?

Most travel eSIM packages are data-only. A phone number, calls or SMS are included only when the specific package explicitly lists them.

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