Blacktel Frequently Asked Questions

You can create your own account on our front page under ‚create account‘. Fill in all necessary data and let’s get started!

In the login of our page, you can find the button for recovering your account. Simply provide us with your email address and we will send you a recovery link to that registered email.

You can level up by verifying your email address, your phone number via SMS or by proving your identity. The higher level you receive, the more features you unlock, for example, the amount of virtual numbers that you can use simultaneously, or the amount of SMS you can sent per month. You can find more information to this topic in your settings under ‚verification‘.

Open Add credits in your dashboard to see the payment methods currently available for your account, country and platform. Availability can change, so rely on the options shown at checkout.

In your account under ‚voucher‘. You also want to receive a voucher and use free credits in our account? Tell your friends about our service here at Blacktel.io! Post about it in blogs, threads and social media. Send us a screenshot and receive free credits!

We do not wish for such a case to happen, of course, but please let us know what made you decide to delete your account here at Blacktel.io. You can delete your account in your settings under ‚account‘. Please do not forget to give us feedback on our service.

Browse the current inventory, choose a country and capability, review the displayed requirements and price, and then activate the number. Prepaid numbers require manual renewal. Subscription numbers renew according to the selected plan when sufficient Blacktel credits are available.

Prepaid numbers require manual renewal. Subscription numbers renew according to the selected plan when sufficient Blacktel credits are available.

Under the category ‚manage numbers‘, you can find all your active virtual numbers. Click on the number you want to deactivate temporarily and set the button. You can undo this at any time.

An expired or released number may no longer be available, and recovery is not guaranteed. Check Manage Numbers immediately; if no recovery option is shown, choose another available number or contact support.

Compare virtual number rental and renewal prices with separate usage rates for calls, SMS and fax. Current costs depend on the country, capability and selected number. View phone number pricing

Yes, of course! You can choose between a variety of different virtual numbers from different countries. We have a great selection of numbers, please get in touch with us if you need a number that is not in stock.

No, they cannot. Once you purchased a virtual number with your credits, it is only yours to use. Please, keep in mind to renew your virtual number, as you may not be able to get it back once it expires.

We offer different virtual numbers with different features. For example, a Call+SMS feature, but we also offer numbers only for SMS, Calls, Fax, Whats SIM, Trash SIM and many more.

SMS sending, receiving, forwarding and verification support vary by country, number type and external service. Check the exact number capabilities before activation; acceptance by third-party verification services is not guaranteed.

You can add your own devices for outbound calls, messages on Blacktel. If you have verified your device successfully, you can use them like virtual numbers. Unlike virtual numbers, your attached devices do not listen for incoming connections.

You can use your virtual numbers in our virtual phone. You can use them to make calls, send and receive text messages and for many other features. Create an account and let’s get started!

To make phone calls, you need one of our virtual numbers. Please notice that you need a virtual number that can be used for calls, as we offer different options for numbers. When you decided on a number and purchased this one with your credits, you are ready to go. Open the virtual phone, choose the virtual number you want to use, enter the recipient (and please do not forget to choose the right country) and you are ready to make a call! As soon as you click ‚Call‘, the call will be established: a small window will pop up and you are able to hang up the phone or add different features.

To receive calls, you need one of our virtual numbers which is also activated for phone calls. You can use the number right after purchasing it with our credits. You will receive a notificiation immediately when someone tries to call you.

You can make conference simply in your virtual phone. You can activate it here and add a certain amount of people depending on your current level.

SMS are sent in the virtual phone. In our virtual phone, you can make phone calls, send SMS and enjoy other features! But bevor you can start typing your text message, you need one of our virtual numbers. When choosing your virtual number, please notice that you pick one that also supports SMS, as we offer different number options for calls and SMS, you can choose between numbers for only calls, SMS or for both. After you chose your number and purchased it with your credits, you are ready to start. Pick the virtual number you want to use in your virtual phone, enter the recipient (please make sure to choose the right country) and off you go.

Sent and received messages can be viewed under Messages by conversation or virtual number. Retention depends on current account, product and legal requirements; do not rely on messages being stored indefinitely.

You can find our call forwarding feature under the category ‚manage numbers‘. Choose the virtual number you want to activate the call forwarding for. To do so, click on the ‚edit‘ symbol. You should see all the features available to you now. Simply activate the call forwarding, enter the number you want to use as your fowarding number and you are all set.

You can find our call recording feature under the category ‚manage numbers‘. Choose the virtual number you want to activate the call recording for. To do so, please click on the ‚edit‘ button. You should see all features available to you now. Simply activate the call recording – you can now decide what calls should be recording: incoming, outgoing or conferencecalls.

You can find our mailbox feature under the category ‚manage numbers‘. Choose the virtual number you want to activate the mailbox for. To do so, please click on the ‚edit‘ button. You should see all features available to you now. Activate the mailbox feature. Please notice that you will not receive calls while the mailbox is activated. You are, however, able to listen to the recording right after the call. Our mailbox comes with a virtual voice and you can decide for yourself what should be said, in what language and in what voice. Try it out now!

With our text-to-speech feature, you are able to activate a text that is spoken when you make a call and the call is connected. To use this awesome feature, please go to ‚manage numbers‘ and choose the virtual number you want to use the feature for. Activate the text-to-speech feature and choose the settings that work best for you. The text you set will be played as soon as the call is established and connected. You can also choose the features for both incoming and outgoing calls.

Confirm that the selected number supports the required SMS direction and destination, check the full country code, review country and number restrictions, and retry after restarting the app or browser. A UK number is not a general solution; compatibility varies by number and network.

Confirm that the selected number supports the required SMS direction and destination, check the full country code, review country and number restrictions, and retry after restarting the app or browser. A UK number is not a general solution; compatibility varies by number and network.

Did you purchase a virtual number that enables phone calls? Please make sure that you are using the right virtual number. If you are not able to make phone calls, please try and restart your browser or try to use another browser. Please also note to enable your browser for speaker. Please also make sure that there are not too many tabs open in your browser, as this might lead to issues while the phone call is established.

Did you purchase a virtual number that enables phone calls? Please make sure that you are using the right virtual number. If you are not able to receive calls with your virtual number, please try to restart your browser first. Make sure that you are using the latest version of your browser as well. You can also try and restart your phone or the recipient's phone. Please also make sure that there are not too many tabs open in your browser, as this might lead to issues while the phone call is established.